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Coronavirus:Curbside Service helping protect our Clients
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Covid-19 Protocol Update Effective March 27, 2020
Changes regarding your visit to our clinic:
As many may have seen according to http://www.vdh.virginia.gov/coronavirus/ Warren County has confirmed cases of COVID-19. In order for us to continue to provide care for your pet, and protect our staff and clients, we will be instituting a "fully curbside" approach effective immediately. Starting March 27th only WCVC employees will be permitted in the building.
We're asking all clients to:
* Call our office once you are in our parking lot
* A staff member will check you in over the phone and someone will be out to your vehicle talk with you and retrieve your pet. All cats need to be in a carrier. All dogs will have a slip lead(s) (provided by clinic)
* We ask that you remain in your vehicle during the exam/procedure process and a doctor will call you (or come to your vehicle) once they are finished examining your pet or for updates as needed
* A staff member will speak to you via phone to collect payment. Credit/Debit card or Care Credit is preferred, but we do accept cash or check if needed
* We will continue curbside medication and food pickups
We understand these are difficult times for everyone. Our primary goal continues to be keeping you and our staff safe, while providing care to your pets. We greatly appreciate your understanding as we navigate these uncharted times together.
Changes regarding your visit to our clinic:
As many may have seen according to http://www.vdh.virginia.gov/coronavirus/ Warren County has confirmed cases of COVID-19. In order for us to continue to provide care for your pet, and protect our staff and clients, we will be instituting a "fully curbside" approach effective immediately. Starting March 27th only WCVC employees will be permitted in the building.
We're asking all clients to:
* Call our office once you are in our parking lot
* A staff member will check you in over the phone and someone will be out to your vehicle talk with you and retrieve your pet. All cats need to be in a carrier. All dogs will have a slip lead(s) (provided by clinic)
* We ask that you remain in your vehicle during the exam/procedure process and a doctor will call you (or come to your vehicle) once they are finished examining your pet or for updates as needed
* A staff member will speak to you via phone to collect payment. Credit/Debit card or Care Credit is preferred, but we do accept cash or check if needed
* We will continue curbside medication and food pickups
We understand these are difficult times for everyone. Our primary goal continues to be keeping you and our staff safe, while providing care to your pets. We greatly appreciate your understanding as we navigate these uncharted times together.
With so many news stories, it's understandable to be concerned about the Coronavirus. The safety of our employees and clients is always our top priority. At this time we are not limiting appointments and have no plans to close. However, we are implementing a few changes to help ensure the safety of both our employees and clients while providing care to your pet.
To decrease the risk of exposure we will be limiting the number of clients in our lobby in two ways. Going forward we are asking you to call from the parking lot and we will check your pet in for their appointment. Please wait in your car until a staff member indicates we are ready for you to come in. This same procedure will be followed for food and medication pick up. When possible we will collect payment over the phone and then bring your products out to your car. This will be our version of "curbside service" and will hopefully limit the spread of the virus.
Visits can sometimes be emotional and our staff prides itself in helping you through difficult times. At this time we are asking staff members to maintain social distance and avoid handshakes and hugs.
We kindly request you to reschedule your appointment if you are showing signs of illness or are not feeling well. We also ask you wait up to 14 days to schedule wellness appointments if you have recently traveled.
We recommend you maintain a 14 day supply of all medications and prescription diet your pet requires. Give us a call in advance so we may have your product(s) ready for your "curbside service".
Thank you for your understanding as we implement these precautions to help maintain a healthy and safe environment for you, your pets, and our staff. We appreciate your help in this matter and we hope to continue to provide the care and service that has always been associated with Warren County Veterinary Clinic.
Thank you,
The Staff and Owners at Warren County Veterinary Clinic
To decrease the risk of exposure we will be limiting the number of clients in our lobby in two ways. Going forward we are asking you to call from the parking lot and we will check your pet in for their appointment. Please wait in your car until a staff member indicates we are ready for you to come in. This same procedure will be followed for food and medication pick up. When possible we will collect payment over the phone and then bring your products out to your car. This will be our version of "curbside service" and will hopefully limit the spread of the virus.
Visits can sometimes be emotional and our staff prides itself in helping you through difficult times. At this time we are asking staff members to maintain social distance and avoid handshakes and hugs.
We kindly request you to reschedule your appointment if you are showing signs of illness or are not feeling well. We also ask you wait up to 14 days to schedule wellness appointments if you have recently traveled.
We recommend you maintain a 14 day supply of all medications and prescription diet your pet requires. Give us a call in advance so we may have your product(s) ready for your "curbside service".
Thank you for your understanding as we implement these precautions to help maintain a healthy and safe environment for you, your pets, and our staff. We appreciate your help in this matter and we hope to continue to provide the care and service that has always been associated with Warren County Veterinary Clinic.
Thank you,
The Staff and Owners at Warren County Veterinary Clinic
